Kebijakan privasi
This Privacy Policy outlines how TERZO Engine Oil (the "Site", "we", "us" or "our") collects, uses, and discloses your personal information when you access and use our Services, or purchase products from terzo (the "Site"), or otherwise communicate with us in connection with the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect in accordance with this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our business practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the date of the "Last Updated" date, and take any other action required by applicable law.
How We Collect and Use Your Personal Information
In order to provide our services, we collect personal information about you from a variety of sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, to provide or improve or improve the Services, to comply with any applicable legal obligations, to comply with any applicable Terms of Service, and to protect or safeguard the operation of the Services, our rights, and the rights of our users or others.
What personal information we collect
The type of personal information we obtain about you depends on how you interact with our website and how you use our services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you provide directly to us through our Services may include:
Contact details, including your name, address, telephone number, and email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Customer support information, including information you choose to include in your communications with us, for example, when sending a message through the Services.
Certain features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but doing so may result in your inability to use or access these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our websites and services, such as Shopify.
Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, to fulfill your order, and to provide you with the products or services you have requested in order to perform our contract with you.
When you visit our websites, open or click on an email we send, or interact with our services or advertisements, we or third parties we work with may collect certain information automatically using online tracking technologies (e.g., pixels, web beacons, software development kits, third-party libraries, and cookies).
Any information we obtain from third parties will be handled in accordance with this Privacy Policy. Please also see the following section: "Third-Party Websites and Links".
How We Use Your Personal Information
To provide products and services. We will use your personal information to provide services to you in order to perform our contract with you, including processing your payment, shipping your order, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipments, facilitating any returns and exchanges processes, and performing other features and functions associated with your account.
Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional messages via email, text message or post, and showing you advertisements for products or services. This may include using your personal information to better tailor the services and advertisements on our website and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against potentially fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone. If you believe that your account has been compromised, please contact us immediately.
Communicate with you and improve the Services. We use your personal information to provide you with customer support and to improve our services. It is our legitimate interest so that we can respond to your needs in a timely manner, provide you with an efficient service, and maintain our business relationship with you.
Cookie
Like many websites, we use cookies on our website. For specific information about the cookies we use to support our stores through Shopify, see https://www.shopify.com/legal/cookies。 We use cookies to support and improve our website and services (including remembering your behavior and preferences), to run analytics and to better understand how users interact with the services (which is in our legitimate interest in managing, improving, and optimizing the services). We may also allow third parties and service providers to use cookies on our website in order to better tailor services, products, and advertising on our website and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to delete or reject cookies through your browser controls. Please keep in mind that deleting or blocking cookies may adversely affect your user experience and may result in certain services, including certain features and general features, not functioning properly or no longer being available. In addition, blocking cookies may not completely prevent us from sharing information with third parties (e.g., our advertising partners).
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contractual performance purposes, lawful purposes, and other reasons consistent with this Privacy Policy. These situations may include:
To vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, shipping, and shipping).
To business and marketing partners in order to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you instruct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you, or through your use of social media widgets or login integrations, with your consent.
to our affiliates, or otherwise within our corporate group, where it is in our legitimate interest to successfully operate our business.
In connection with a business transaction such as a merger or bankruptcy, for the purpose of complying with any applicable legal obligation, including responding to subpoenas, search warrants, and similar requests, enforcing any applicable Terms of Service, and protecting or safeguarding the operation of the Services, our rights, and the rights of our users or others.
For the purposes described in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" above, we disclose the following categories of user personal information and sensitive personal information:
Category
Receiver Category
Identifiers, such as basic contact details and specific order and account information
Commercial information, such as order information, shopping information, and customer support information
Internet or other similar network activity, such as usage data
Geolocation data, e.g. location determined by IP address or other technical means
Vendors and third parties (e.g., internet service providers, payment processors, shipping partners, customer support partners, and data analytics providers) who provide services on our behalf
Business & Marketing Partners
Affiliates
We will not use or disclose sensitive personal information without your consent or for the purpose of inferring your characteristics.
Third-Party Websites and Links
Our website may provide links to websites operated by third parties or other online platforms. If you click on a link to a website that is not owned or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information on such websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without restriction on our use or those third-party platforms. The provision of such links does not in itself imply endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed in the Services.
Children's Data
The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may request deletion of such information by contacting us using the contact details listed below.
As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as these terms are defined in applicable law) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measures are absolutely secure or indestructible, and we cannot guarantee "absolute security". In addition, any information you send to us may be subject to security risks during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.
The length of time we retain your personal information depends on different factors, such as whether we need it to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases we may refuse your request where permitted by law.
Right to access/know: You have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to erasure: You have the right to request that we delete the personal information we hold about you.
Right to rectification: You have the right to request that we correct inaccurate personal information we hold about you.
Right to portability: Under certain circumstances (subject to exceptions), you have the right to receive a copy of the personal information we hold about you and to request that we send it to a third party.
Restriction of processing: You have the right to ask us to stop or restrict our processing of your personal information.
Withdrawal of consent: You have the right to withdraw your consent where we need to process your personal information.
Appeal: If we refuse to entertain your request, you have the right to appeal our decision. You can appeal by responding directly to our rejection message.
Manage your marketing preferences: We may send you promotional emails, which you can opt out of at any time by using the "unsubscribe" option provided in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You can exercise any of these rights in the places expressly indicated on our website or by contacting us by using the contact details provided below.
We will not discriminate against you for exercising these rights. We may need to collect information from you (e.g., your email address or account information) to verify your identity before responding materially to a request. Subject to applicable law, you may designate an authorized agent to make requests on your behalf and exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you authorize him or her to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you are dissatisfied with the way we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge a complaint with your local data protection supervisory authority.
International users
Please note that we may transfer, store and process your personal information outside of your country of residence. Your personal information will also be processed by employees and third-party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on generally accepted data transfer mechanisms, such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the relevant United Kingdom authorities (as applicable), unless the data is transferred to a country that has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us or email us at terzo@terzo-tech.com.